Frequently Asked Questions
All You Need To Know Before Your Rental
What is your cancellation policy?
Eight (8) days prior to your event. After that, deposits are non-refundable and guarantee your rental for the day of your event. Rescheduling without sufficient notice (8 days) is only permitted due to inclement weather.
What is your weather policy?
As a bounce house company, we understand the importance of ensuring the safety and enjoyment of all our customers. Therefore, we have established the following weather policy:
Wind Speed: If wind speeds exceed 15 miles per hour, it is unsafe to operate the inflatables. Therefore, we reserve the right to cancel or postpone the rental of inflatables until wind speeds decrease below 15 miles per hour.
Rain: In the event of rain, we reserve the right to cancel or postpone the rental of inflatables. We will usually still deliver in the rain. If your party is still a go, so are we. Unless there are high winds or thunderstorms.
Lightning and Thunderstorms: In the event of lightning and thunderstorms we reserve the right to cancel or postpone the rental of inflatables. If thunderstorms begin after delivery, all activities must be stopped immediately. If lightning is present in the area, the inflatable must be deflated and all guests must evacuate to a safe location until the lightning has passed.
If weather conditions are uncertain leading up to your rental date, we recommend monitoring local weather reports and contacting us with any concerns. Our primary goal is to ensure the safety and enjoyment of all our customers, and we appreciate your understanding and cooperation with our weather policy. If cancellation is inevitable, we can reschedule your booking to a new day. The same unit is not guaranteed to be available on the new date. If a reschedule does not work for you, we will refund your deposit for cases of in-climate weather.
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What is your policy for damaged products?
It is PROHIBITED the use of any, or other type of sand, soap, baby oil, lotion, fireworks, candy, food, soda, face paint, or silly string, confetti on or around inflatables. Repair and Replacement costs of the unit will be at the customer's expense. A $150 cleaning fee will be charged to the customer if the use of anu of these items are found on or in the units.
*Silly String will melt the vinyl and cause serious damage. In the event that silly string or face paint is found on or around the unit the customer must be aware that the unit could be stained and need to be replaced.
What method of payments are accepted?
We accept most credit cards or cash. A deposit is required to book and guarantee your reservation. The remaining balance is due before set up.
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Do you deliver and setup?
Delivery and setup is free for following zip codes in St. John's and Jax:
- 32259, 32258, 32095, 32092, 32250,
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*Please check delivery fee for areas outside our coverage.
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*All of our rentals are overnight and will be picked up the following morning. Please turn the water off before deflating the inflatable for the night. The next morning, please re-inflate it early in the morning to give it time to dry and to have it ready for the crew to inspect and clean it before rolling it up.
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*All Add Ons such as: tables, chairs, yard games, and all other party supplies must be rented with an inflatable to be delivered.
What should I do before my event?
GRASS: Please ensure your grass is cut no later than two days before we set up. Please ensure all animal waste is cleaned up from the yard. Failure to properly prepare your lawn will incur in a cleaning fee.
TABLES AND CHAIRS: If you are renting tables and chairs, they will be delivered to your yard. Our crew does not typically set them up; we will stack the tables and chairs for you and would appreciate it if you had them stacked the same way when we picked them up.
SPACE: Please measure your setup area to ensure everything will fit, as we can not be responsible if there is not enough room for your selected rental. We also need a 36in wide path to the setup area, including gates and doors. We can not take inflatables up or down stairs.
POWER: You are responsible for ensuring that there are enough power outlets (and power) within 50 feet of your set-up area. If you are renting a bounce house, typically, one regular wall outlet will do the job.
STAKES: We drive stakes into the ground to secure most equipment. Please mark any sprinkler or utility lines. We are not responsible for any damage to sprinkler systems on the property due to stakes or staking. If you have a sprinkler system, please let us know where not to stake. You MUST verify with your utility company at least 48 hours prior to your event.
PARKS: If your event is at a park, you are responsible for contacting us to ensure you have the proper permits and certificate of insurance. Most parks require a general permit and a special use permit for inflatables, generators, tents, etc. Verify this info with the park and city hall and ensure we can use stakes to secure the equipment to the ground.
GENERATORS: We deliver our generator rentals filled with gas as a courtesy. You are responsible for checking the gas level every hour and adding gas if needed.
LEAVING EQUIPMENT: Equipment can not be left unattended. You will be liable for any theft or damage that occurs to the equipment if it is left unattended, and your damage waiver will be void (if applicable). This also means that if your event is at a park, you can not leave the park before we pick up the equipment.
Still have questions? Give us a call and we’ll be happy to help.